Hi, my husband purchased a touchscreen phone a few weeks ago and has had nothing but trouble with the seller ever since. On opening the parcel, hubby noticed that the phone back was broken. The seller then sent a replacement back cover which was also broken. As we were getting nowhere fast, we requested a refund (less our own postage fees) but the seller refused outright to refund the money. Hubby decided against going down the e-bay complaints route and e-mailed the seller (who, in all honesty, appeared to have little knowledge of the English language by the way he worded his e-mails) and confirmed that we would just leave things as they were, and put it down to experience.Thinking the matter was done and dusted, my husband then left neg feedback for the seller due to his lack of consideration and poor customer service. We then noticed that the seller had had the neg removed. We phoned e-bay helpline to try to find out why the neg had been taken off, only to be told that they could not tell us as it was a different department who would deal with it. Does anyone know how someone could get a neg removed without e-bay even approaching the buyer to see why it was given in the first place? Thanks in advance.
Orignal From: Why has neg feedback has been removed?
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