Update to eBay User Agreement

I have just had this in my inbox today.... "Legal Letter for UK User Agreement Change On the 28th July, 2009 we informed you about the new faster and easier dispute resolution process on eBay. You can read the full announcement here.Buyers will be able to resolve their problems on eBay through eBay Buyer Protection. We intend to make this process available to more and more buyers throughout 2009; although initially only a limited number of buyers will be able to use this process while we make sure it's working for everyone.To reflect this change, the eBay.co.uk User Agreement will be updated.eBay Buyer ProtectionUnder the eBay Buyer Protection Policy [v1], if we resolve a dispute in the buyer's favour, we may:remove funds from the seller's PayPal account to reimburse the buyer for the costs of both the item and original postage fee. This is in accordance with the seller's authorisation provided to us under the new User Agreement [v2] ; or,where there are insufficient funds in the seller's PayPal account or where PayPal is not the reimbursement method of the seller, directly refund the buyer for the cost of the item and the original postage cost. In this case, the seller must reimburse us in full in a timely manner for an amount equivalent to the sum we paid to the buyer.Sellers must have a reimbursement method on file with eBay at all times. The reimbursement method can be changed by contacting eBay and searching for 'Change My Reimbursement Method'. Where the seller is found at fault, we will notify them and charge the method of reimbursement they have on file.Changes to the eBay.co.uk User AgreementThe new User Agreement is effective immediately for new members registering on or after today, and from 23rd October 2009 for current members. You don't need to do anything to accept the new User Agreement, but if you don't wish to accept, please, follow these instructions to close your account.Yours sincerely,The eBay Team"All I can say is - woa. Does anyone else think they are taking this too far?Having worked in retail management for 14 years, I have to point out that customers are NOT entitled to a refund just because they have changed their mind or don't like how it looks once they get it home. In a proper shop, you are legally entitled to a refund or replacement if the goods are faulty.Or do eBay play to a totally different set of rules...I do not offer refunds on my own goods because I give lengthy, very full and detailed descriptions of my goods and put on several different photos from different angles, I never ever use stock photos. I will always say "This condition is reflected in the low starting price" (usually 99p).If a customer insisted on thinking the condition was worse than I had described, then on contacting me to ask for a return, then up until now I would say I can only refund the cost of the item, not the shipping and handling cost, and that they would have to pay the postage to send it back to me.otherwise with this new insistence by eBay to take back the full amount, the buyer gets their money back in full, and the seller gets their item back but is out of pocket by the original cost of the postage.I can see this being exploited by buyers receiving a broken item (which they were too tight to pay extra for a compenstion service), telling the seller they want a refund as too small/not what they thought/any other bull, sending it back, getting back their full payment, and the poor seller (ie like me) is

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Orignal From: Update to eBay User Agreement